Reliable, Affordable & Advanced Calling Service
Quality is not that hard to achieve.
Our carrier services and VoIP termination services will help you grow without real investment. VoIP for business is our specialty.
Routes for Call Centers and enterprises
Try our Premium Wholesale VoIP and SIP termination with A-Z VoIP routes PSTN quality. The best option for your VoIP business.
Let us know your needs and we will prepare a custom solution for your business. We want to be your VoIP service provider.
Interested in being part of our team? Checkbox is always looking for resellers who share our values of customer service and high performance. Our Reseller Program is truly one-of-a-kind we offer a steady income as long as the customer you bring is dialing with us. Contact us for more information. As Checkbox reseller you open your business to a new revenue channel capable of attracting more customers looking for high quality VoIP services and personal customer support. The main focus of our reseller program is lend you our technology, sales support, marketing strategy, and implementation expertise to help you close more deals get satisfied customers and have a steady income stream.
ROUTES FOR CALL CENTERS AND ENTERPRISES
A top telecom provider in its class, Checkbox Telecom offers A-Z voice termination services to both landline and mobile destinations. Specializing in carrier-grade voice termination services, Checkbox Telecom networks is designed to support high volume calls originated from contact centers, medium to large business and enterprises. Our robust telecom infrastructure was designed to support massive capacity with maximum security and up-time for the demanding and important needs of our customers.
PERSONALIZED CUSTOMER SERVICE
Our account executives are as far as 1 click, they facilitates account personalization, fast support and a seamless business experience. There is one thing that we can do that almost guarantees you want stay and do business with us. It’s more than just delivering amazing customer service. It’s delivering amazing personalized customer service 😉 The goal is to create the personal touch. This is engagement at a higher level that you will never forget. Direct routes A-Z Direct routes to almost all key places over the world. We are interconnected with other exclusive terminators and direct providers also we have established direct connections with providers from Europe, Asia, America and other major regions. We offer almost 100% A-Z termination coverage and work everyday to increase our network of interconnections. Need route? Contact us now We deliver outstanding quality Always maintaining affordable rates, thanks to the interconnection with multiple PTT, Tier 1 , 2 and mobile operators worldwide.
Our goal is to achieve great customer satisfaction and become your main business partner offering the best possible rates, high quality and world famous personal customer care. Bellow you will find a brief explanation of our services, if you have any question or doubt please feel free to contact us, we will reply you in no time.
Wholesale VoIP Premium
[ White, Directs, CLI Routes Only ]
Wholesale VoIP Premium services mean QUALITY ONLY, directly connected to TOP International carriers and major local phone companies in several countries. We guarantee premium VoIP termination to all A-Z destinations with CLI Pass-through when it is available. This service is ideal for VoIP Carriers, Calling card companies, or any company who needs the best QUALITY with good call capacity. We can assure you won’t find this kind of QUALITY with these rates. Billing increments are (1/1) for A-Z except for Mexico (60/60), USA (6/6)
Wholesale VoIP Value
[ Good, Very Affordable Routes ]
Wholesale VoIP Value is a rate oriented service, it includes very good working routes with awesome rates, these routes are the best combination of quality and rate suggested. With this service, you may find many rates of opportunities to make good profits. This service is ideal for VoIP Carriers, Calling card companies, or any company who looks cheap rates but understands Checkbox will do the best effort to keep the acceptable quality. Billing increments are (1/1) for A-Z except for Mexico (60/60), USA (6/6)
USA – Canada NPA / NXX
[ Billing per code, Lowest Rates Available ]
USA – Canada NPA / NXX wholesale is a service-oriented to maximize our customer’s profits. With more than 140k codes included you are not attached to a steady flat rate, you can pick the codes that work to your least cost routing (LCR) system. This service its not jurisdictional, you don’t have to worry about having multiple rates for one code. This service is ideal for VoIP Carriers who handles LCR or have dedicated traffic to USA and Canada. Billing increments are (6/6)
Get In Touch
Feel free to get in touch with us. We’re always open to answer all your queries and help you connect to your loved one.
P.O.Box: 30225 Doha – Qatar
What information do we collect?
We collect information from you when you register on our site or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at
This policy was last modified on March 8th, 2011
7339 NW 54th St. RD #12206
Miami, Florida 33166
1.1 This site is owned and operated by Checkbox Group LLC, (“we”, “us”, “our” or “Checkbox”). Checkbox, provides its services to you (“Customer”, “you” or “end user”) subject to the following conditions.
1.2 If you visit or shop at our website or any other affiliated websites, you affirmatively accept the following conditions. Continued use of the site and it`s services constitutes the affirmative agreement to these terms and conditions.
1.3 Customer is any natural person who creates an account on checkbox either for their own use or a company to which it belongs. .
1.4 Customer acknowledges that when providing information, credentials, IP, email, phone, or any information related to your contact or using our service you agree to all our terms and services.
1.5 Customer authorize checkbox to notify thru any information related to your account, with regards to rates, offers , new products, statements , reports, and collection of outstanding debts.
1.6 Checkbox reserves the right to change the terms, conditions and notices under which the Checkbox sites and services are offered, including but not limited to the charges associated with the use of the Checkbox sites and services.
1.7 When you visit Checkbox’s websites or send Email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by Email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
1.8 All content on this site, such as text, graphics, logos, button icons, images, data compilations and software, is the property of Checkbox and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Checkbox and is protected by international copyright laws. All software used on this site is the property of Checkbox and is protected by international copyright laws.
2.1 “Site” shall mean the Checkbox website.”Affiliate” shall mean any person or entity, which (i) is owned by Checkbox, or (ii) owns Checkbox in part or whole, or (iii) is under common control and/or ownership with Checkbox. Service” shall mean those services described in our Web Site incorporated herein by reference.”Service Date” shall mean the date of completion of provisioning and testing of the Services; which date will be notified via email to the Customer by Checkbox.
3.0 DESCRIPTION OF SERVICES.
3.1 Checkbox is in the business of providing IT consultancy, Voice over Internet Protocol (“VoIP”) connection services and IT Software services. Customer desires to purchase from Checkbox, and Checkbox desires to sell to Customer such services in accordance with the terms and conditions set forth in this Agreement
3.2 Checkbox, directly and/or through its affiliates, subsidiaries, and underlying carriers, shall provide the Services, and Customer shall purchase and utilize the Services per the terms and conditions of this Agreement. The Parties may, by mutual agreement, add and incorporate additional services by executing additional schedule(s) and incorporating them herein.
4.1 This Agreement shall become effective as of the Effective Date. Unless otherwise provided in the Terms and Conditions of an applicable Service Exhibit, this Agreement shall remain effective until terminated as provided hereunder. Either Party may terminate this Agreement by providing the other with notice of such termination, which shall be effective immediately upon delivery of such notice to the other Party. Furthermore, Checkbox may terminate this Agreement immediately for any breach of this Agreement or any applicable policy of Checkbox as posted on the Site from time to time. No reimbursements for any fees charged in connection with Service(s) offered on the Site shall be issued where reason for termination is due to the violation of any of the terms and conditions set forth herein or in any other policy posted on this Site.
4.2 Checkbox shall not be held liable for any delay or failure to provide service(s) at any time. In no event shall Checkbox, its officers, Directors, Employees, Shareholders, Affiliates, Agents or Providers who furnishes services to customer in connection with this agreement or the service be liable for any direct, incident, indirect, special, punitive, exemplary or consequential damages, including but not limited to loss of data, lost of revenue, profits or anticipated profits, or damages arising out of or in connection to the use or inability to use the service. The limitations set forth herein apply to the claimed founded in Breach of Contract, Breach of Warranty, Product Liability, Tort and any and all other liability and apply weather or not Checkbox was informed of the likely hood of any particular type of damage.
4.2. Checkbox makes no warranties of any kind, written or implied, to the service in which it provides.
4.3 Where applicable, the Customer shall be responsible for connecting to the Checkbox VOIP network or Software infrastructure and the Customer shall be responsible for procuring, at its own expense, the necessary facilities or equipment required to interconnect to such locations. Checkbox will endeavor to provide the Services on the Service Date and the Customer shall be solely responsible for coordinating the provisioning of its respective matching facilities and/or equipment (where applicable) by the Service Date.
4.4 The Parties shall coordinate the management of their respective system facilities, with each Party being responsible for providing and operating, at its own expense, its respective network facilities. The Parties also shall interface on a 24 hours/7 days a week basis to assist each other with the isolation and repair of any facility faults in their respective networks.
4.5 Checkbox makes no warranties, express or implied, as to any service provisioned hereunder. checkbox specifically disclaims any and all implied warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or title or noninfringement of third party rights. checkbox does not warrant that the functions contained in the services or in checkbox’s systems will meet customer’s requirements, or will operate in the manner desired by customer, or that the services or checkbox’s systems will be error free, or free from unauthorized intrusion. Notwithstanding the foregoing, checkbox’s total liability hereunder shall in no event exceed the lesser of: (i) customer’s proven direct damages; or (ii) the aggregate amount of any applicable outage credits due under the annex(es) for the affected service. the foregoing limitation applies to all causes of actions and claims, including without limitation, breach of contract, breach of warranty, negligence, strict liability, misrepresentation and other torts.
4.6 Regarding VoIP Connection services, customer shall manage, without limitation, the integrity of the traffic egressing Customer’s Network.
4.7 Regarding VoIP Connection services, customer shall screen and block calls destined to (a) invalid single numbers, (b) unassigned numbers or (c) numbers with invalid formats. Checkbox reserves the right to close or block destinations deemed susceptible to fraud without informing the customer.
4.8 Regarding VoIP Connection services, customer shall manage and correct, as necessary, any fraudulent calling patterns or calling patterns perceived as fraudulent that may harm or adversely affect Checkbox or its network. In the event that Customer fails to comply with the requirements Checkbox shall have the right (but not the obligation) to take protective action against Customer in order to protect Checkbox’s egress network. Such protective action may include, without limitation, the temporary blocking of Customer’s traffic until the applicable problem is resolved (in Checkbox’s reasonable discretion). If it is determined that such traffic to checkbox represents economic losses, the client is responsible for assuming all costs. Failure to take this commitment, Checkbox will be free to use any possible mechanism to ensure that such losses are settled by the customer and will be reported in the VOIP providers associated agreements.
4.9 Customer shall comply with all applicable local, state, national and international laws and regulations, including those related to data privacy, international communications, and exportation of technical or personal data. Users shall comply with all applicable FCC regulations, including, but not limited to, obtaining all necessary licenses and/or authorizations, and payment of any required fees directly to the FCC.
4.10 Users shall not use Checkbox Services to transmit, distribute or store material that is inappropriate, as reasonably determined by Checkbox, or material that is obscene like pornography, defamatory, libelous, threatening, abusive, hateful, or excessively violent.
4.11 Users shall not use Checkbox Services to transmit or distribute material containing fraudulent offers for goods or services, or any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations.
5.0 NO LIABILITY.
5.1 Customer agrees not to hold Checkbox, Checkbox’s principals, agents, employees, officers, directors, Affiliates, or participants liable for any advice, representations and/or Service(s). Customer releases Checkbox, Checkbox’s principals, agents, employees, officers, directors, Affiliates, and/or participants from claims, demands and damages (actual or consequential) of every kind and nature, known and unknown, disclosed and undisclosed, arising out of or in any way connected with any such disputes that may arise through the use of the Site and/or Service(s).
5.2 Customer acknowledges that Checkbox has no control over how a foreign administration or third party carrier establishes its own rules and conditions pertaining to telecommunications services. Customer agrees that Checkbox, its directors, officers, employees and agents shall not be liable for any loss or damage sustained by Customer, its interconnecting carriers, its customers or its end users, among other individuals and entities, due to any failure in or breakdown of the communication facilities associated with providing the Services, for any delay, interruption or degradation of the Services, whatsoever shall be the cause or duration thereof, or for any other cause or claim whatsoever arising under this Agreement. Customer shall remain solely responsible for any and all charges and damages arising out of any conduct described in this section, and shall indemnify Checkbox, and hold and save Checkbox harmless, for and from any and all such charges and damages.
5.3 In no event shall Checkbox be liable for the fraudulent or illegal use of the Services by any customers or end-users of Customer, or for any amounts that Customer is unable to collect from its customers, end-users or others. It is the agreed understanding of the Parties that the end-user customers of Customer are establishing a relationship with Customer and not a relationship with Checkbox. End-users shall have no rights or remedies against Checkbox.
5.4 Customer is solely responsible to other wholesalers or resellers and end-users for all aspects of the wholesale or resale by Customer of Checkbox’s services. The indemnification provisions of the Agreement shall apply to all claims against Checkbox or Customer by other wholesalers or resellers and end-users.
5.5 Customer, for itself and its successors and assigns, shall defend, indemnify and hold harmless Checkbox and its affiliates and their respective officers, directors, partners, employees, agents, successors and assigns from and against, and shall promptly reimburse them for, any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorney’s fees) to which any of them may become subject arising out of, based upon, as a result of, or in any way connected with, the operations of Customer or the performance by Customer under this Agreement; provided, however, that this indemnification shall not apply with respect to claims and damages of Customer against Checkbox arising by virtue of a breach by Checkbox of its agreements contained herein.
5.6 Without limiting any express financial or liability provisions provided for in this agreement, checkbox never shall be liable to the other for any indirect, consequential, exemplary, special, reliance, cover-type,incidental or punitive damages (including without limitation, lost business, revenue, profits, or goodwill) arising in connection with this agreement or the provision of services hereunder (including any service implementation delays/failures), under any theory of tort, contract, warranty, strict liability or negligence, even if the party has been advised, knew or should have known of the possibility of such damages.
5.7 Checkbox’s “on-line” Services are provided on an “As Is” basis. Customer acknowledges and accepts that communications and transactions conducted on-line may not be absolutely secure, that there may be system failure that may limit Customer’s accessibility to on-line Services, and that on-line Services are not guaranteed to be error free. By enrolling for or using such on-line Services, Customer agrees to accept all responsibility and risk associated with the use of such on-line Service and the Internet generally. Customer shall remain solely responsible for any and all charges and damages arising out of any conduct described in this section, and shall indemnify Checkbox, and hold and save Checkbox harmless, for and from any and all such charges and damages.
5.8 Checkbox shall not be liable at all for the use, misuse, or abuse of a Customer’s services or Customer’s facilities by Customer, Customer’s agents or employees, or third parties including, without limitation, members of the public. For example, Checkbox is not liable for any damages, including any damages for claims brought due to a Customer’s violation of Checkbox’s Acceptable Use Policy, or toll usage charges the Customer may incur as a result of the unauthorized placement of calls (i) from the Customer’s premises; (ii) through Customer-provided equipment; (iii) that are transmitted or carried on the Checkbox network; (iv) to Customer’s Toll Free Prefixes in error; and (v) otherwise using Customer’s services. Checkbox may work with Customer, if requested, to recommend possible solutions to reduce unauthorized use of the Services and Customer’s facilities. Checkbox does not, however, warrant or guarantee that its recommendations will prevent unauthorized use, and the Customer is responsible for controlling access to, and use of, the Service and its own communications facilities.
5.9 Customer shall remain solely responsible for any and all charges and damages arising out of any conduct described in this section, and shall indemnify Checkbox, and hold and save Checkbox harmless, for and from any and all such charges and damages. Resellers, aggregators, and other entities that make services available to third parties are responsible for all applicable laws, regulations, and obligations, including with respect to caller identification, Federal Trade Commission and Federal Communications Commission Do-Not-Call requirements, and all similar local, state and federal requirements. Customer shall remain solely responsible for any and all charges and damages arising out of any violation of the aforementioned obligations, and shall indemnify Checkbox, and hold and save Checkbox harmless, for and from any and all such charges and damages.
5.10 Customer, customer resellers, aggregators, and other entities that make services available to third parties are responsible for all applicable laws, regulations, and obligations, including with respect to caller identification to all local and international governments laws whenever you call destiny is . As a user you must comply with all telecom and government laws like Do-Not-Call requirements, and all local, state and federal requirements term of calls, and boundaries. Customer shall remain solely responsible for any and all local or international laws violation and charges and damages arising.
6.1 For VoIP connection services, Virtual call center services, Broadcast Services and calling card the prices are dictated by the rates posted on the rate page.
6.2 For other kind of services like IT consultancy, remote support and others you can contact us directly for more information.
7.1 Checkbox provides prepaid services in most cases. For prepaid services you must keep a positive balance to retain services with Checkbox. You must pay all negative balances immediately. Customer agrees to keep a positive balance in customer’s account at all times and agrees to pay the rate in which the customer signed up for to ALL destinations and IT Services. Customer agrees to pay any and all charges that customer incurs while using Checkbox’s service.
7.2. For Post-Pay services, the customer agrees to comply with the terms previously agreed with the Account Executive at Checkbox, these terms must not exceed 7 days of billable service period and after that, 3 days to make the payment commonly known as “7Net3”. After that period, no billing disputes are accepted and the customer agrees to receive notifications or reminders in different ways until payment is made. Customer authorizes and understands that failure to meet its payment obligation may lead to actions such as: TDCCIA and credit bureau notification, Report to the VoIP community, contact the customer and it’s related representatives, any other interested party, in complaince with local regulations.
7.3 Payment for Service(s) and applicable taxes and/or surcharges are billed on a pre-pay basis, Customer understands that Service(s) will not be provisioned unless and until sufficient pre-payment is made, and Customer further understands that Service(s) may be suspended immediately if sufficient pre-payment is not made. It is Customer’s ongoing responsibility to ensure that sufficient pre-payment is made prior to use of the Services.
7.4 Checkbox reserves the right to charge Customer, and Customer agrees to pay Checkbox, for any reasonable fees incurred as well as Checkbox’s administrative expenses associated with credit card processing, wire transfer receipt, and other bank surcharges, fees, and penalties associated with Customer’s payments.
7.5 Checkbox reserves the right to debit Customer’s credit card(s), in addition to other means provided by law and/or equity, in order to recover any and all charges assessed.
8.0 REFUND POLICY.
8.1 We do not offer refunds on our VOIP service, however the refund may apply for the balance not used if there is real evidence of poor quality service.
9.0 PRODUCT CONFIGURATION.
9.1. Checkbox services are not intended for the novice user. Checkbox does not offer technical assistance for third party devices. This includes PBX Servers/Switches, IP Phones and ATA Adapters.
9.2. We do provide sample configuration for Asterisk/Trixbox servers and standard SIP and IAX2 settings for use with IP Phones/Softphones which is easily accessible on our customer user portal. The sample configuration provided will not assist with internal routing, extension logic or calling plans. It is the end users responsibility to properly configure their servers and or devices for use with Checkbox services.
10.0 TELEMARKETING TRAFFIC.
10.1 Checkbox ONLY accept for termination any telemarketing traffic, or any fax broadcasts, which would NOT violate the Telephone Consumer Protection Act (“TCPA”), which prohibits the sending of facsimile advertisements without the prior consent of the recipient Also Customer must comply with
ALL local laws, administrative and regulatory requirements and any other authorities having jurisdiction over the traffic Customer is sending.
10.2 Customer acknowledges Checkbox DO NOT KNOW and it’s not intended to know the local laws, administrative and regulatory requirements and any other authorities having jurisdiction
over the VoIP traffic Customer is sending or any other service the customer is receiving from Checkbox.
11.0 NO EMERGENCY NUMBERS.
11.1 Customer acknowledges and accept Checkbox DOES NOT provide any kind of access to any emergency number in any country or destination.
12.1 Checkbox may discontinue the furnishing of any and/or all Service(s) to a Customer, without incurring any liability, immediately and without notice if Checkbox deems, in its sole discretion, that such action is necessary to prevent or to protect against fraud, tricks, tampering, schemes, false or invalid numbers, false credit devices, electronic devices, or any other fraudulent means or devices, or to otherwise protect its personnel, agents, facilities or services, or to protect against actual or potential adverse financial effect. Checkbox may discontinue the furnishing of any and/or all Service(s) to Customer, without incurring any liability, immediately and without notice, if Customer refuses to furnish information to Checkbox regarding the Customer’s creditworthiness, its past or current use of Checkbox’s Service(s), the jurisdictional nature or characteristics of the Service(s), or its planned use of Service(s).
For the entire term of this Agreement and for a period of one (1) year after its termination, each Party shall maintain the confidentiality of all information or data of any nature provided to it by the other Party that contains a conspicuous marking identifying it as “Confidential” or “Proprietary” (the “Information”). Each Party shall use the same efforts (but in no case less than reasonable efforts) to protect Information it receives from the other Party as it accords to its own confidential and proprietary information. The above requirements shall not apply to Information, which is already in the possession of the receiving Party through no breach of an obligation of confidentiality to the disclosing Party, or any third party, is already publicly available through no breach of this paragraph, or has been previously independently developed by the receiving Party. This Agreement shall not prevent any disclosure of Information pursuant to applicable law or regulation, provided that prior to making such disclosure, the receiving Party shall use reasonable efforts to notify the disclosing Party of the required disclosure.
Last Revision: 04/06/2013
Frequently Asked Questions
This information will be sent via email after you register.
Our system is compatible with all standard SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.
Yes, you can give us your IP address/ address’s for authentication.
Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with you provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.
G.729 (8 kbps)
G.723 (5.3 & 6.3 kbps)
Please send us your IP-addresses for authentication.
Checkbox does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.
I haven’t received an email confirmation with my customer login data? It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please send an Email by click on ‘Contact Us’ at the bottom of the page and ask for the status of your registration.
Rate changes will be announced by Email. Rates can be subject to changes without prior notice.
No monthly payment required . Take your time to use this credit and top up again if you run out of credit.
That depends on the payment option you use.
Paypal payments are normally processed within 1 working day.
Bank Transfers might take up to 7 working days, depending on your bank & region.
As soon as we receive your payment, it is processed automatically and your account will be credited instantly.
Please note that we cannot influence the transaction time before your payment reaches us.
And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment! Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.
Some banks do not automatically send us the Transaction Reference Number with the transaction, even if it is mentioned on the bank transfer form.
So please make sure that your bank includes the Transaction Reference Number in the payment description. If the Transaction Reference Number is incorrect or missing, the order can not be processed and your account will not be credited! As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to 7 working days. We will update your credit as soon as your bank transfer has arrived in our bank account. Please do not combine payments for several orders in one bank transfer, unless advised.
Please be as specific as possible regarding date & time, destination and a description of the problem. Every report is immediately forwarded to our engineers, who will take measures as soon as possible. Please note that we do not respond to every single report. But bad connections are bad for business, so you can be sure that any connection problem is handled with high priority.
Please note, that the call information you fill in, is merely numerical. (Example: for setting a CLI from Spain, don’t fill in “+34XXX”, but “0034XXX”)
In case that this does not help, please report back to us.
After you register on our web site you will need to activate your account by clicking the link in the activation email you received. Then search for SIP / IAX INFO to see or copy and paste the configuration in your device. An example of the configuration would be as follows:
username = 12345678901
type = friend
secret = SECRET
host = CDS_IP
fromuser = 12345678901
context = from-trunk; use proper context
allow = g729; suporting ulaw, alaw, gsm, g723.1, G726, g729a
trustrpid = yes
sendrpid = yes
canreinvite = no